FAQ - Frequently Asked Questions
Frequently Asked Questions
📦 Shipping and Deliveries
How long does it take to receive my order?
Orders are shipped within 1-2 business days. Delivery times to Italy are 3-5 business days via Poste Italiane.
What are the shipping costs?
Standard shipping to Italy costs €4.90. Shipping is free for orders over €40.
Can I track my order?
Yes! You'll receive an email with your tracking number as soon as your order ships.
🔄 Returns and Refunds
Can I return a product?
Yes, you have 14 days from receipt to exercise your right of withdrawal, as required by Italian law.
How can I make a return?
Contact us by email with your order number and the items you wish to return. We will send you shipping instructions.
When will I receive my refund?
Once we receive and verify your return, we will process your refund within 14 days using the same payment method used for the purchase.
💳 Payments
What payment methods do you accept?
We accept credit cards, debit cards, and other secure payment methods through Shopify Payments.
Are payments secure?
Yes, all payments are secure and encrypted. We do not store your credit card information.
🌿 Products
Are your products truly eco-friendly?
Yes! We only select natural, organic, and sustainable products. Each product is carefully chosen to respect the environment.
Are the products suitable for sensitive skin?
Most of our products are formulated with natural and gentle ingredients. Always check the INCI list for each product to check for any allergies.
Where can I find the list of ingredients?
The complete list of ingredients (INCI) is available in the description of each product. For more information, visit our ingredients page.
📧 Assistance
How can I contact you?
You can write to us via email at the address in the Contact section. We'll respond within 24-48 hours.
Do you have a physical store?
We currently only sell online to offer you the best prices and maximum convenience.
🔒 Privacy and Security
How is my personal data processed?
Your data is processed in accordance with the GDPR. For more details, please see our Privacy Policy.
Can I change or delete my data?
Yes, you have the right to access, modify, or delete your personal data at any time. Contact us to exercise your rights.
Didn't find the answer you were looking for? Contact us and we'll be happy to help!
